For medical claims, you generally need:
・Receipts
・Medical report / certificate
・Proof of payment
・Incident report within 24 hours, if possible (chat or email)
Language note:
Documents must be in English according to the Policy,
but support may accept other languages (including Japanese) for common medical cases.
High-cost or complex claims may require English or notarized English translation.
→ Claim process and language guide