Ultimate Guide to AURAS Travel Insurance: How to Apply, Key Features & Cautions

This is the English edition.　→ 日本語版はこちら

AURAS is still relatively unknown in some regions,
but it’s actually a widely used online travel insurance service among international travelers.

When I personally signed up for it, I realized how different it was from the traditional insurance I had known.
There were a lot of unclear points in the explanations, so I carefully went through the process—sending multiple emails to confirm each step.

Note: I haven’t personally filed a claim yet.
The claim-related details in this article are based on verified user reviews and official AURAS support responses.

To be honest, this was the first time I’ve ever read an insurance policy so seriously before making a decision.

Some aspects were familiar, but others were completely new.
In this article, I’ll walk you through those differences, highlight key points to watch out for, and share what I wish I had known in advance.

If you’re unsure whether to sign up,
or looking for a travel insurance plan that allows mid-trip enrollment,
I hope this guide helps you make an informed choice.

Introduction: What Makes AURAS Unique, and Who Is It For?

If you’ve ever relied on a credit card’s built-in travel insurance, you probably know that coverage often ends after just 90 days.

For long-term travelers, digital nomads, or those on extended cruises, this creates a frustrating gap in protection—right when you might need it most.

Finding a travel insurance plan that allows mid-trip enrollment is surprisingly difficult.

That’s why I was intrigued by AURAS—
a flexible, online-based provider that lets you sign up even while traveling, works for cruises, and even offers a discount code.
I thought, “Wait, a policy this flexible exists? I’ve got to try this!”
So I did.

AURAS offers a 14-days cancellation window with a full refund, and the price was impressively affordable.
That sealed the deal—I decided to go for it and test everything:
I signed up, canceled, and re-applied. Everything you’ll read here is based on my real experience.

💡 AURAS is a great fit for:

• Travelers whose credit card insurance has expired
• Those who want to top up their existing insurance with extra coverage
• People who need an insurance certificate for visa applications
• Budget travelers looking for simple and affordable options
• Anyone whose coverage ran out mid-trip
• Seniors who thought they were too old for insurance (AURAS covers up to 100 years old!)

Want to see key points for each sign-up pattern? 👇
👉 Top 5 AURAS Enrollment Patterns – Mid-Trip, Long-Term (90+ Days), and Sports Plans (JP)

AURAS Supports Visa Applications

AURAS can issue an official insurance certificate in English,
which can be used for visa applications at embassies or immigration offices.
It’s suitable for digital nomad visas, student visas, or long-term stay permits
that require proof of travel or health insurance.

Please note that the requirements vary by country,
so be sure to check with the relevant embassy or consulate before applying.

👉 Read our guide on insurance certificates required for visa applications

📄 About the Insurance Policy Document

AURAS provides a full “Policy Document” outlining coverage and rules.
You’ll find the link on the first step of the application, and receive it again via email as a PDF after signing up.

Since the policy may be updated over time, I’ve chosen not to repost the full document here.

👉 Insurance Policy (Official Link)

If you’re curious, try entering your travel details on the official AURAS website to get a quick quote.
You might be surprised — it’s often much more affordable than expected!

Can You Trust AURAS? Company Overview & Real Reviews

Japanese reviews are still limited, so AURAS can feel unfamiliar. Globally, however, it is increasingly used by digital nomads and long-term travelers. If you’re comparing options, focus on coverage fit and claim rules rather than brand familiarity.

Company & Licensing Information

AURAS is operated by Aura Global FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone (RAKEZ) of the United Arab Emirates (UAE).
It functions as an international insurance platform, while the actual underwriting is handled by its licensed partner, IC “EIG” LLC based in Anjouan, Union of the Comoros.
In other words, AURAS manages sales, customer service, and claims support, while the policies themselves are issued under the IC EIG insurance program.

💡 Although AURAS is a relatively new global brand, it stands out for its flexible features—such as post-departure enrollment and monthly subscription plans.
For long-term travelers, it’s generally advisable to start with a short-term or monthly plan rather than a long multi-year contract.

Outside the Scope of Japanese Insurance Law

AURAS is an international insurance platform registered outside Japan and therefore not supervised by Japan’s Financial Services Agency or other domestic authorities.
All contracts, claims, and communications are handled in English, so users are advised to apply and manage their policies at their own discretion.

What Do Travelers Say? User Reviews from Abroad

On the global review site Trustpilot, AURAS currently holds a rating of 3.7 out of 5.0 (as of October 2025).

💬 Positive feedback:
• Smooth reimbursement after medical visits (treatment → refund)
• Instant issuance of policy certificates
• Polite and responsive English-language support

😟 Critical feedback:
• Refund processing can occasionally take longer than expected
• Incorrect activity-type selection has caused coverage issues
• Policy wording can be difficult to read (English only)

Some recent Trustpilot reviews also mention delays or denials in claim handling.
If you plan to use AURAS, be sure to read the policy carefully—especially the “24-hour reporting rule” and the list of covered activities.

Although a few reviews are critical, Appy personally contacted the AURAS head office to verify the facts.

👉 The Real Truth: How AURAS Works Behind the Scenes (EN)

Below is the official statement we received from AURAS.

AURAS is a flexible option for digital nomads and long-term travelers, but those seeking maximum claim-handling security may also wish to compare other providers such as SafetyWing and Genki Traveler.

👉 Compare 7 Overseas Travel Insurance Plans (JP)
👉 View AURAS Enrollment Patterns & Plan Types (JP)

How to Sign Up for AURAS (With Screenshots & Tips)

Signing up for AURAS takes just 3 simple steps, all done online.
You can apply quickly from your phone, tablet, or laptop.

That said, since the interface is entirely in English and includes some unusual dropdown choices,
I’ve included screenshots and walkthroughs to help you avoid any confusion.

🧭 Step-by-Step Overview: 3 Main Screens

AURAS’s application flow consists of three clean, simple pages:

📄 ① Policy Details

• Travel destination (e.g., “Worldwide” or select a specific country)
• Dates of travel (Start & End)
• Coverage amount (from $35,000 to $1,000,000)
• Travel type (e.g., Calm / Active / Extreme / Cruise / Study / Work)

📌 This screen is where most people get confused!
Don’t worry—we’ll break this down in detail in the next section.

🧍 ② Personal Information

• Full name (in Roman alphabet)
• Date of birth
• Passport number
• Phone number (with international dialing code)
• Email address

💡 After you register, your insurance certificate (PDF) and the policy document will be sent to the email you entered here.

➕ ③ Add-On Options (Optional Coverage)

• No deductible
• Trip cancellation
• Search & rescue operations
• Premium baggage insurance

💡 These options significantly affect your coverage, so take your time reviewing them.
Only add what you really need!

In the next section, we’ll walk through each screen in detail.
If you’re wondering things like “What does ‘Worldwide’ mean?” or “How do I choose the right travel type?”, we’ve got you covered!

Step ① — Entering Policy Details (Avoid Costly Mistakes!)

The first screen of the AURAS application asks about the core elements of your trip—where you’re going, how long you’ll be abroad, and what kind of travel you’ll be doing.

⚠️ These inputs determine whether you’re covered or not, so choose carefully!

✅ Destination (Coverage Area)

Are there any excluded countries?

✅ Coverage Amount (USD / EUR)

✅ Travel Type (Plan Category)

⚠️ This is the most important choice in the whole application.
If you select the wrong type of travel, your claims may be denied.

🛳 Cruise

• Best for: Travelers on ocean or world cruises
• Details: Ideal for long voyages such as Princess Cruises or world cruises.
• Note: Common cruise activities like dancing or sports may require the Active plan (per AURAS official classification).

🌿 Calm

• Best for: Light activities like yoga, city walks, and sightseeing
• Details: Lowest cost option with limited coverage range.

🏄‍♀️ Active

• Best for: Moderate activities such as surfing, trekking, or dancing
• Details: Broader coverage than Calm; slightly higher premium.

⛷ Extreme

• Best for: High-risk sports like skiing, mountaineering, or bungee jumping
• Details: More expensive than Active; intended for riskier sports.

⚽ Sport

• Best for: Participants in sports training or competitions (amateur or professional)
• Details: Designed for competitive or organized sporting events.

🎓 Study / Work

• Best for: Students or expatriates living abroad
• Details: Coverage applies only within the country of residence; documentation (school or employment certificate) required.

❗️Common Misunderstandings:

Some activities look Calm but are actually Active!

📌 Update: August 2025 (Current Specification)

🏔️ Machu Picchu Activity Classification (Updated October 2025)

✅ Other Checkboxes to Review

Don’t forget these important checkboxes:

Want to see key points for each sign-up pattern? 👇
👉 Top 5 AURAS Enrollment Patterns – Mid-Trip, Long-Term (90+ Days), and Sports Plans (JP)

Step ③ — Optional Coverage & What to Know Before You Choose

The third screen lets you choose optional add-ons based on your travel needs.

Optional Add-Ons (Additional Coverage)

👉 Check out this guide on how travel insurance connects to visa applications (JP)

 ✅ What Is Search and Rescue in AURAS?

🚁 Helicopter Evacuation Is Included by Default

Emergency airlift is included by default (limit depends on plan; commonly up to $10,000 at higher tiers).
You don’t need to pay extra for that.

Here are the options available (as of June 2025):
👉 See the AURAS Public Offer(Policy Document)

After Purchase – How to Access Your Policy & Get Support

Once your payment is complete, your insurance policy (PDF) will be sent to your registered email right away.

It includes your Policy Number, and all your details can be accessed on your smartphone.

📱 How to View Your Policy on Your Smartphone (Using the QR Code)

In the top-right corner of the PDF, there is a QR code.
You can scan it with your phone to access your policy information online:

1. Enter your Policy Number
→ This will show your coverage area, email address, and other details.

2. Then enter your Passport Number
→ The full policy document will be displayed.

⚠️ What If the “Download Policy” Button Doesn’t Work?

Sometimes, clicking “Download Policy” on the mobile site (via QR code) may result in an error.

If that happens, just email AURAS support, and they will resend your policy by email.

📩 Contact: [info@auras.insure]

💡 Don’t hesitate to reach out—they respond quickly and are very helpful.

❌ How to Cancel and Get a Refund – Is the 14-days Guarantee Real?

💬 Open to read more

AURAS offers a full refund if you cancel your policy within 14-days of purchase.
This works like a cooling-off period, and it’s officially part of their policy.

But let’s be honest—
You might be wondering:

• “Will they actually refund me?”
•  “How do I apply?”

So, I tested it myself and went through the full cancellation and refund process.

📝 How to Request a Cancellation Form

Send a short email in English to [info@auras.insure]like this:

Subject: Cancellation request

I would like to cancel my travel insurance under the 14-days refund policy.
This policy has not been used and the trip has been cancelled.
Please send me the refund request form.

Best regards,
[Your Name]

📩 After that, AURAS will reply with a PDF cancellation form.
Sign it, take a photo or scan it, and reply via email. That’s it!

🗓️ My Real Experience (June 2025)

I sent my signed cancellation form on June 25.
Then… silence for two days 😅

So I sent a follow-up email, and finally received this reply:

Confirm that we received your refund application form on 25.06.2025.
Refunds are made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

 

⚠️ Important Notes:

• Refunds can take up to 45 days, depending on your credit card provider.
• Responses can be slower than during signup (which was near-instant).
• If your card payment hasn’t fully processed yet, the transaction might just be canceled instead of refunded.

 

 ✍️ Things to Keep in Mind

• The refund request form is not listed on the official website
• You need to contact support in English
• The 14-days refund only applies before the policy becomes active

 

Update(2025/07/01):
The full amount paid was refunded to my credit card on July 1, just 6 days after I submitted the cancellation form on June 25.

👉 The monthly subscription plan (no partial refunds, auto-renewal explained step-by-step) is covered in our Monthly Plan Guide — Read here (JP)

Using AURAS to Extend Your Credit Card Travel Insurance

Some credit cards, especially in Japan, come with built-in travel insurance that typically covers up to 90 days from departure.
For long-term travel or cruises, this leaves a gap in coverage after the 90-day limit.

AURAS allows you to fill this gap by starting coverage from the day your credit card insurance ends until your return date.

• If purchasing before departure → No need to check “Already Traveling”
• If purchasing during the trip → Must check “Already Traveling” (coverage starts 48 hours after payment)

💡 Cruises can be delayed on return (late arrival), so it’s best to set your coverage end date with a few extra days for safety.

📘 7 Key Things to Know About AURAS Travel Insurance_Based on the official Policy Document (as of June 2025)_

When buying travel insurance, one of the biggest concerns is:
“Will I really be covered when something goes wrong?”

After carefully reviewing the full AURAS policy, I’ve summarized 7 must-know points every traveler should be aware of:

When Does Coverage Start? (p.19)

Cancellation / Cooling-Off Policy (p.13 & p.24)

How to File a Claim (p.20–21)

Report the Incident Within 24 Hours (p.20)

Language of Medical Documents (p.22)

What Does AURAS Cover? (p.9–11)

Deductible Options (p.3 & p.12)

✈️ Summary – Is AURAS Right for You?

After using AURAS myself, here’s what stood out the most:

• Flexible plans where you choose only the coverage you need
• Easy online signup with credit card payment
• Full refund available within 14-days if the policy hasn’t started

It’s a great fit for travelers who prefer flexibility and control over their insurance choices.

That said, if you prefer step-by-step guidance in your native language or need support in more structured formats, AURAS might feel a bit too hands-off.

 In Summary:

• Comfortable managing things on your own? → AURAS is a solid option.
• Prefer full support or feel unsure about handling documents in English? → A more guided insurance provider may suit you better.

If you’re looking to:

• Fill the coverage gap after your credit card insurance ends
• Join a plan even after your trip has already started
• Keep costs low while customizing your plan

Then AURAS is definitely worth considering 🧳✨

🇯🇵 日本語で読みたい方はこちら →
AURAS 海外旅行保険（日本語版）

FAQs about AURAS Travel Insurance