If a problem occurs, remember three key steps:
・Report the incident within 24 hours (email or chat is fine)
・Keep all receipts and medical documents
・Check that your plan type (Calm / Active / Extreme) matches your activity
AURAS support operates 24/7 from Europe,
with typical response times of:
・Chat: around 10 minutes
・Email: around 30 minutes
→ Learn more about support response and prevention tips
What should I do if something happens? Some reviews say support is slow.
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